Privacy Policy
Your privacy matters to us. Here's how we handle your personal information responsibly and transparently.
Last Updated: February 15, 2025
About This Policy
serotavonix operates as a financial analysis platform, and we understand that trust forms the foundation of everything we do. This privacy policy explains how we collect, use, store, and protect your personal information when you use our services or visit our website.
We're committed to handling your data with care and transparency. This policy applies to all personal information we collect through our website, services, and any related communications.
Information We Collect
We collect information in several ways when you interact with our services. Understanding what we collect helps you make informed decisions about sharing your information with us.
Information you provide directly:
- Contact details when you reach out through our forms or email
- Account information if you register for our services
- Payment information for billing purposes (processed securely through third-party providers)
- Communication preferences and feedback
- Professional information relevant to our financial analysis services
Information collected automatically:
- Browser type, device information, and IP address
- Pages visited and time spent on our website
- Referral sources and search terms used to find us
- Technical information about how you interact with our platform
How We Use Your Information
We use your information primarily to provide and improve our financial analysis services. Every use of your data serves a specific purpose that benefits your experience with us.
| Purpose | Legal Basis (Australian Privacy Act) |
|---|---|
| Providing financial analysis services and reports | Contract performance and legitimate interests |
| Processing payments and maintaining accounts | Contract performance |
| Responding to inquiries and customer support | Legitimate interests and consent |
| Improving our website and services | Legitimate interests |
| Sending relevant updates about our services | Consent and legitimate interests |
Data Storage and Security
Your information is stored securely using industry-standard practices. We maintain physical, technical, and administrative safeguards designed to protect against unauthorized access, alteration, or disclosure.
Our Security Measures Include:
Encrypted data transmission, secure server environments, regular security audits, restricted access controls, and ongoing staff training on privacy practices. We review and update our security measures regularly to address evolving threats.
All personal information is stored within Australia or in jurisdictions with substantially similar privacy protections. When we use cloud services or third-party providers, we ensure they meet Australian privacy standards and have appropriate security certifications.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We respect these rights and have established clear procedures to help you exercise them.
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner
- Request a copy of your information in a portable format
To exercise these rights, simply contact us using the information provided below. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your information in limited circumstances to provide our services effectively and comply with legal obligations.
We may share information with:
- Service providers who help us operate our business (under strict confidentiality agreements)
- Professional advisors such as lawyers and accountants when necessary
- Government agencies when required by law or to protect our legal rights
- Successors in the event of a business transfer or acquisition
All third parties who handle your information are required to maintain appropriate security measures and use your information only for the specific purposes we authorize.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
Typical Retention Periods:
Client records are generally retained for seven years after the end of our relationship, in line with Australian financial record-keeping requirements. Marketing information is kept until you unsubscribe or request removal. Website analytics data is typically retained for two years.
When information is no longer needed, we securely delete or anonymize it according to our data disposal procedures.
Cookies and Website Technology
Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors use our site. Most cookies we use are essential for the website to function properly.
Types of cookies we use:
- Essential cookies that enable core website functionality
- Analytics cookies to understand website usage patterns
- Preference cookies to remember your settings
- Security cookies to protect against fraudulent activity
You can manage cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.
International Data Transfers
While we primarily store data within Australia, some of our service providers may process information internationally. When this occurs, we ensure appropriate safeguards are in place to protect your information according to Australian privacy standards.
We only transfer data to countries with adequate privacy protections or under approved transfer mechanisms that maintain equivalent protection to Australian privacy law.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email if we have your contact information, and we'll always post the updated policy on our website.
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help.
For privacy-specific inquiries, please include "Privacy Inquiry" in your subject line. We'll respond to your request within 30 days.